Living abroad means,
you will have to do a lot of negotiating
from choosing your home, internet provider,
electric and gas supplier, shopping for furnitures, and so on.
If you don't check and negotiate, you can be charged with services
that you have not approved.
This is an episode, I had recently with my internet provider in Amsterdam, Netherlands.
My internet server at home had gone down for 4 days without any notice or report.
After the internet went down, I immediately called the internet provider.
Dr. Emi (Dr. E) : Hello there. The internet is not working.
Although my wifi is fully on, I cannot log on to your server.
I believe there was some trouble at your end.
Could you please check what the problem is?
Internet Provider (IP) : Please give me your postal code,
and I will check the information right away.
Dr. E : 1911AH
IP : Yes, there is a failure of the internet service in your area.
Dr. E : Could you tell me the reason of the failure?
IP : We are not sure, but our techinicians are working on it.
Dr. E : When will I be able to use the internet?
IP : We don't know, the techinician are currently looking into it.
We will know when they find what the problem is.
Dr. E : Could you arrange to contact me through email
if you know when the internet will be fixed?
IP : Certainly.
Dr. E : Thank you very much.
IP : Do you have any other problem?
Dr. E : Yes, I would like to know if you would compensate for the time
of not being able to use the internet?
Additionally, I have to go to a cafe to use the internet, so will you compensate for the cost
used to use the internet service outside of my house?
IP : Yes cerntainly. We compensate $2 per day during the time when the internet
cannot be used because of our services.
Dr. E : Good to know. How I can apply for the compensation.
IP : I will make case number for this issue, and will make sure that
you are compensated for the time the internet is down.
Dr. E : Thank you. Should I send you the recipt from the cafe I will go to use the internet
to get the compensation? It would be about 3 to 5 euros.
IP : In this case, because the amount is low I can sign off and send you
through your bank account the compensation.
Dr. E : That would be helpful. Thank you very much.
IP : I hope we have been able to solve your problem. I will keep you updated about the situation
with the internet service in your area.
Dr. E : Thank you.
IP : Have a good weekend.
So next time if you go abroad, try negotiating.
Even barganing will be super useful when shopping!